Delivery & Refunds
Last updated: 10 September 2026
Our resources are digital, so there is no shipping to wait for. Here is what happens after you pay, and what to do if something is not right.
Digital only
Everything in the shop is a download. Nothing is posted, and there is no delivery charge.
Access within minutes
Once PayFast confirms payment, your files appear in your account library and we email a confirmation.
Linked to your email
No account is needed to pay. Your library is tied to the email address you paid with: sign in, or create a free account, with that address to download at any time.
14-day refund
Not what you expected? Email us within 14 days of purchase for a full refund.
After you pay
- PayFast sends us a payment notification, usually within a minute.
- Your order is marked complete and a confirmation email goes to the address you entered.
- Sign in with that email address, or create a free account with it if you checked out as a guest, and open My library to download your files.
- Membership and course purchases unlock in your account in the same way.
Nothing in your library after 2 hours? Email support@yellowtreereading.com with your order reference and we will sort it out or refund you.
Refunds
Email us within 14 days of purchase and we will refund a digital resource, course or first membership payment in full. Refunds go back through PayFast to the card or account you paid with, normally within 5 to 10 working days. Faulty or not-as-described items are always refunded or replaced, whenever you tell us. Training-event cancellations are covered in the Terms.
Printed materials
We do not currently sell printed or physical products through this Website. If that changes, this page will be updated with delivery times, costs and a returns process before anything ships.